Don'Q Technologies Inc. – Privacy Policy & Terms of Use
Last Updated: November 16, 2025
1. Introduction
1.1 Purpose. This Privacy Policy (“Policy”) describes how Don’Q Technologies Inc., its affiliates, franchisees, vendors, and partners collect, use, store, disclose, and protect personal data of individuals who interact with our websites (e.g., donqfranchise.com, ceo.donqfranchise.com) and services, including customers, vendors, franchisees, and other partners.
1.2 Scope. This Policy applies to:
Customers who use Don’Q to purchase goods or services;
Vendors / Sellers who list or sell products / services via Don’Q;
Franchisees / Partners who operate under the Don’Q franchise model;
Other business partners (e.g., suppliers, service providers, corporate partners).
1.3 Acceptance. By using Don’Q’s website or services, registering an account, or entering into a business relationship (as a vendor, franchisee, or partner), you accept this Policy and consent to our processing of your personal data as described herein.
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2. Definitions
Personal Data / Personal Information: Any information that identifies or can identify an individual (e.g., name, email, phone number).
Usage Data: Data generated automatically when using the site – IP address, browser type, pages visited, etc.
Processing: Collection, storage, use, disclosure, deletion, or any other handling of personal data.
Service Providers: Third-party companies we use to provide services (e.g., payment processors, hosting, analytics).
Business Partner: Vendors, franchisees, or other entities that work with Don’Q.
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3. Information We Collect
We collect different categories of data depending on your role (customer, vendor, franchisee, partner) and how you interact with us.
3.1 Information Provided Directly by You
Registration Data: name, business name (if any), email, phone number, address.
Corporate / Business Data (for partners): company registration number, tax / business registration documents, bank or payment details, contact persons.
Identity Verification: may include ID card/passport, corporate documents, proof of address.
Transaction Data: purchase history, payment method, invoice or billing information.
Communications: messages between you and Don’Q, including customer support communications, franchise onboarding, etc.
3.2 Usage Data (Automatically Collected)
IP address, device and browser information, operating system.
Pages visited, time spent on pages, clicks, navigation paths.
Cookies, web beacons, and other tracking technologies.
3.3 Third-Party Data
We may receive data from third parties (e.g., payment processors, identity verification services, credit reference agencies) for verification, risk assessment, fraud prevention, or compliance.
3.4 Business Partner Data
For franchisees or vendors, we may collect information about business operations, financial performance, sales data, and other relevant metrics useful for partnership management.
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4. How We Use Your Information
We process personal data for the following purposes:
4.1 To Provide and Improve Services
Enable you to register and maintain your account.
Facilitate transactions (orders, payments, refunds).
Connect customers with vendors and franchisees in our marketplace.
Manage franchisee relationships and support operations.
4.2 To Communicate
Customer service (responding to questions, dispute resolution).
Notifications, updates about service, policy changes.
Marketing communications (emails, newsletters), if you opted in.
4.3 To Ensure Security and Fraud Prevention
Identity verification, anti-fraud checks.
Monitor and prevent abuse, unauthorized access, or misuse of the platform.
4.4 Analytics and Research
Understand how users use the platform (aggregate usage data) and improve usability.
Business performance analysis for Don’Q and its franchise network.
4.5 Compliance / Legal Obligations
Comply with regulatory, tax, or legal requirements.
Enforce our Terms, investigate violations, respond to legal processes.
4.6 Business Operations
For franchisees and partners: to monitor performance, support growth, evaluate new markets, and manage partnership.
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5. Disclosure of Information
We may share your Personal Data in the following scenarios:
5.1 With Service Providers
We engage trusted third parties (payment processors, hosting providers, analytics tools, identity verification services) to perform functions on our behalf. They only receive the data necessary for their role and are contractually bound to protect your data.
5.2 With Business Partners
For vendors / sellers, we may share customer data (e.g., delivery address) as needed for order fulfillment (with your consent and limited to what’s necessary).
For franchisees, we may share aggregated performance data, operational metrics, or customer insights relevant to the franchise network.
For other partners, as needed, to coordinate joint business activities or provide services.
5.3 Legal Requirements
We may disclose your data if required by law, legal process, or regulatory authorities, or when we believe it is necessary to enforce our Terms, protect our rights or safety, or respond to fraud or security issues.
5.4 Business Transfer
If Don’Q is involved in a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. We will notify you of such a transfer and any change in control of your personal data.
5.5 Anonymized / Aggregated Data
We may use or share de-identified, aggregated data (for research, marketing, or reporting) that does not reasonably identify you.
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6. Cookies and Tracking Technologies
6.1 Use of Cookies. We use cookies and similar tracking technologies (e.g., web beacons) to:
Understand and analyze how users use our website;
Remember your preferences and login state;
Provide relevant marketing content (where consented).
6.2 Managing Cookies. You can control cookies via your browser settings. Please note that disabling certain cookies may affect your experience on Don’Q.
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7. Data Retention
7.1 Retention Period. We will retain your personal data:
For as long as your account is active, or as required to provide services;
As necessary to comply with legal obligations (e.g., tax, regulatory), resolve disputes, enforce agreements.
7.2 Deletion / Anonymization. When we no longer need your personal data for the purposes listed, we will securely delete it or anonymize it.
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8. Security of Data
We implement technical and organizational measures to protect your data: secure servers, encryption (e.g., HTTPS), access controls.
We restrict access to personal data to authorized personnel and partners who need it to perform their roles.
Nonetheless, no data transmission over the Internet is completely secure; we encourage you to take care of your own credentials (passwords) and report any suspicious activity immediately.
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9. Your Rights
Depending on your role and applicable law, you may have rights regarding your personal data, such as:
Access / Correction: Request access to or correct your personal data.
Deletion (“Right to be forgotten”): In certain cases, request deletion of your data (subject to legal constraints).
Withdrawal of Consent: Withdraw any consent you previously gave us.
Objection: Object to certain processing activities (e.g., direct marketing).
Data Portability: In some jurisdictions, ask for a copy of your data in a portable, machine-readable format.
To exercise any of these rights, please contact us (see Section 12).
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10. Special Considerations for Business Partners
For franchisees, vendors, and other partners, additional clauses apply:
10.1 Partner Performance Data. We may collect, store, and analyze performance metrics (sales, revenue, customer satisfaction) to support operations, training, and decision-making.
10.2 Confidential / Proprietary Information. Any sensitive business data you share (e.g., business plan, financials) will be treated with confidentiality and only used for agreed purposes.
10.3 Due Diligence / Verification. As part of onboarding, we may require identity verification, business documentation, and background checks to comply with regulatory or internal policies.
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11. Minors
Our services are not generally intended for individuals below 18 years old. If you believe we have collected data from a minor without appropriate consent, please reach out to us, and we will take reasonable steps to delete their data.
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12. Changes to This Policy
We may update this Policy from time to time.
When updates are significant, we will notify you by email or via a notice on our website.
Your continued use of the service after changes means you accept the new Policy.
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13. Contact Us
If you have questions, concerns, or requests about your data or this Policy, please contact:
Don’Q Technologies Inc.
Address: 5th Street, Block 4, Flat 4, Elekahia Housing Estate, Port Harcourt, Rivers State, Nigeria.
Email: legal@donqfranchise.com
Phone: +2349022540084
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14. Governing Law & Dispute Resolution
This Policy is governed by the laws of [Jurisdiction — e.g., Nigeria, or U.S., depending on your incorporation].
Any dispute arising from this Policy or its application shall be resolved by arbitration / court in Umuahia, under the rules of the applicable arbitration body or courts.
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